Welcome to Windermere Movers! By using our services, you agree to the following Terms and Conditions. These terms outline your rights and responsibilities when engaging with Windermere Movers, including the services we provide, your obligations, and limitations on liability. Please read them carefully before using our services.
1. Acceptance of Terms
By using the services provided by Windermere Movers, you confirm that you accept and agree to abide by these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.
2. Services Provided
Windermere Movers offers a range of moving services, including but not limited to local moving, long-distance moving, residential moving, commercial moving, packing, unpacking, and storage services. Detailed descriptions of each service are available on our website. We reserve the right to modify or discontinue any of our services at any time.
3. Booking and Scheduling
To book moving services, customers must provide accurate and up-to-date information regarding the move, including details about the origin and destination locations, the nature and quantity of items to be moved, and any special requirements. All bookings are subject to availability. We require a deposit or full payment prior to confirming the booking, depending on the nature of the move.
4. Payment Terms
We accept various forms of payment, including credit cards, debit cards, and bank transfers. Payment must be made in full before the moving date unless otherwise agreed. If a payment is not received in time, we may cancel or reschedule the move. Additional fees may apply if the scope of the move changes after booking.
5. Customer Responsibilities
As the customer, you are responsible for ensuring the following:
- Providing accurate information about the move, including the number of items and any special handling requirements.
- Ensuring that all items to be moved are packed properly before the move. Windermere Movers is not liable for any damages to improperly packed items.
- Disclosing any restricted items (e.g., hazardous materials, flammable goods, perishable items) that cannot be moved.
- Ensuring clear access to the pick-up and drop-off locations for the movers and moving trucks.
6. Movers’ Responsibilities
Our movers will:
- Handle your items with care and in accordance with industry standards.
- Provide moving services as agreed, including loading, transporting, and unloading items.
- Adhere to agreed timelines, although we are not responsible for delays caused by circumstances beyond our control, such as weather or traffic.
7. Delivery and Timing
While we strive to adhere to the scheduled timeline, delivery dates and times are not guaranteed and may vary due to factors like road conditions, traffic, and the complexity of the move. We will inform you of any significant delays or changes as soon as possible. You agree that Windermere Movers is not liable for any loss or inconvenience caused by delays.
8. Insurance and Liability
Windermere Movers provides basic liability coverage for goods moved. However, this coverage may not fully protect valuable items. We recommend that you obtain additional insurance for high-value items (e.g., electronics, antiques, artwork). You can contact your insurance provider or ask us about options for additional coverage. Windermere Movers is not responsible for damages to items that were improperly packed, or for damages caused by natural disasters, theft, or mishandling during transit if those items were left outside of our control.
9. Damages and Claims
If any of your belongings are damaged during the move, please notify us immediately upon delivery and filing a claim. We will investigate and resolve the claim in accordance with our insurance policies. Claims for damage must be submitted within [7-10] business days from the completion of the move.
10. Cancellation and Rescheduling
You may cancel or reschedule your move by providing us with at least [48 hours] notice prior to the scheduled moving date. Cancellations made with less notice or on the day of the move may be subject to a cancellation fee, typically up to [20-50%] of the total estimated moving cost, depending on the booking terms.
11. Customer Satisfaction
At Windermere Movers, we are committed to customer satisfaction. If you are not fully satisfied with the services provided, please let us know. We will work with you to resolve any issues in a timely manner. However, any claims for damages or dissatisfaction must be made within [10] business days after completion of the move.
12. Restricted Items
Certain items cannot be moved for safety or legal reasons, including but not limited to:
- Hazardous materials (e.g., chemicals, explosives)
- Perishable goods (e.g., food, plants)
- Firearms and ammunition
- Live animals
- Money, jewelry, or other valuables
- Illegal items
Windermere Movers is not responsible for the refusal or inability to move such items.
13. Indemnification
You agree to indemnify and hold Windermere Movers, its employees, agents, and contractors harmless from any claims, damages, or losses arising out of or related to your breach of these Terms and Conditions, including any claims made by third parties related to the move.
14. Limitation of Liability
Windermere Movers will not be held liable for any indirect, consequential, or punitive damages arising out of the moving process. Our liability is limited to the value of the items moved, as per the terms of our insurance coverage.
15. Privacy and Data Security
We value your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your personal data. We will not share your information with third parties without your consent, except as required by law or to provide the moving services.
16. Amendments to Terms
Windermere Movers reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date of the new terms will be updated accordingly. By continuing to use our services after changes are posted, you agree to be bound by the revised terms.
17. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [State/Province], and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
18. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Windermere Movers
4757 The Grove Dr, Windermere, FL 34786
Phone: +1 407-487-3686
Email: info@windermeremovers.net
